Company

As we age, we go through different stages of beauty. Each stage brings essential needs to keep skin healthy, radiant, and hydrated. Secret Beauty Club focuses on ensuring all stages of beauty are taken care of, knowing that this skincare is essential to self-care. We have formulated products based on the latest scientific knowledge and research to include ingredients that deliver real and visible results.

Our products are made with clean, clinically-proven, high-quality ingredients that nourish your skin. So whether you’re looking to improve the skin’s texture, smoothness, or moisture, we have created straightforward and effective formulas to help you with all of your skin’s needs.

If you purchase one of our products, you’ll receive a free consultation with a beauty esthetician so they can guide you through your skincare journey.

Coupon Codes: Yes! We occasionally offer coupon codes on our site, email, and social media. Make sure to sign up for our email and follow us on Instagram to stay in the know. 

Professional Discounts: We love working with makeup artists and beauty professionals. To keep your beauty bag stocked, please contact us at help@secretbeautyclub.com for more information and how to work with us.

Product Information

Good news! We are happy to share that our products are ideal for all skin types, including Normal, Dry, Oily, Combination, and Sensitive.

No, we don’t test on animals.

Please store your products at room temperature (avoid extreme heat) and out of sunlight for optimal freshness.

Orders

We can’t wait for you to get your hands on the products! You will receive an email with tracking once your order ships. You can follow the tracking for your most up-to-date order status. If you still have questions, please contact us at help@secrebeautyclub.com
Don’t worry. We can help! Once you enter an order, that specific order cannot be changed or canceled. If you have ordered something in error, simply send it back to us (return guidelines here) for a refund. If you forgot to include something in your first order, please enter it in a new order. If you still have questions, please contact us at help@secrebeautyclub.com.

Please take a look at our stockists. 

The charge will go through once your order ships.

Please check to make sure you entered all of your information correctly. If that does not work, we suggest checking with your bank or card provider.

Our promo codes are case-sensitive, so please ensure you have entered the code exactly as it appears. If that still does not work and the promotion is still in the reasonable timeframe, please reach out to help@secrebeautyclub.com.

Shipping and Handling

We offer the following shipping options:

  • Standard Shipping (FREE) – Delivery usually within 3 to 7 business days
  • Expedited Shipping ($4.95) – Delivery usually within two business days
  • Priority Shipping ($9.95) – Delivery usually within one business day

(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. In addition, your order may also be subject to import duties and taxes, which are assessed once the shipment reaches your country. Secret Beauty Club is not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.

I would love to receive deeply discounted products for review. Where do I sign up?

We host promotions from time to time, offering deeply discounted products for your honest and unbiased opinion. Make sure to join our mailing list, so you hear about upcoming promotions!

We are eager for you to receive the products too! But please note we handle all orders with care. After your order is placed, please allow several days to ship. Delivery timing depends on your distance from our fulfillment center. You can keep tabs on its travel by checking your tracking number – which we send to you once your order ships.

Don’t stress- we will help! First, check your tracking to see when it is expected to arrive. If it is still in transit, please allow more time for delivery. Any other issues, please contact us at: help@secrebeautyclub.com

Returns and Exchanges

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

We will replace your items if they are defective or damaged. If you need help with damaged or faulty items, email us at help@secrebeautyclub.com.

Contact Information

You can reach out to us with all press inquiries at pr@secretbeautyclub.com.

You can reach out to us with all social media or influencer contact at pr@secretbeautyclub.com.
You can reach out to us at help@secretbeautyclub.com.

Wholesale

Shop Secret Beauty Club online! We’ve partnered with Faire to sell our wholesale products online. Join Faire today to shop our line and get $200 off and one year of free shipping.

Afterpay

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest.

Simply shop online, add items to your shopping bag, and check out as usual. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Then, as usual, returning customers simply log in to make their purchases. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount of $100 applies for orders with Afterpay, and you must meet additional eligibility requirements to qualify. 

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you decide to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.